(no subject)
Dec. 10th, 2002 08:01 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
needlegrrlRAWR!!!
spent another who knows how long on the phone with earthlink. they transferred me to technical support in new mexico to tell me that it's probably a problem with charter.
so i say - so, if i go up to the school, and plug in, and *still* can't get my email - then I'm going to be *really* pissed off at the waste of my time.
really.
otherwise, i owe her an apology for getting bitchy near the end of the call.
and will actually attempt to find her, and apologize.
now - to clean up the living room enough for me to work in it, and to watch (in a loose term) gilmore girls. or buffy - whichever is new.
spent another who knows how long on the phone with earthlink. they transferred me to technical support in new mexico to tell me that it's probably a problem with charter.
so i say - so, if i go up to the school, and plug in, and *still* can't get my email - then I'm going to be *really* pissed off at the waste of my time.
really.
otherwise, i owe her an apology for getting bitchy near the end of the call.
and will actually attempt to find her, and apologize.
now - to clean up the living room enough for me to work in it, and to watch (in a loose term) gilmore girls. or buffy - whichever is new.
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no subject
Date: 2002-12-10 08:27 pm (UTC)Poor saps get paid than us and have less training and less job security....
So you had a cable modem? Can you see webpages?
Or is it just email?
Connectivity with cable modems are really not in the area of what we can help with at earthlink (as in getting the cable modem lights to come on your cable modem)... Since mostly that means charters equipment is having an issue or your physical cable connection has been cut...
Buutt... If you can see webpages and or do pings to things then it's somewhere between your computer and elnk email servers...
Ranging from elnk mail servers having issues... It happens... To your firewall or norton anti-virus blocking port 110 for email... Or if it's the fact you can't send but can recieve email fine charter might have assigned you a non-earthlink ip by accident... It happens. Which then the smptauth.earthlink.net server is in order for outgoing (have to use your user name and password for the authentification)
no subject
Date: 2002-12-10 09:33 pm (UTC)i have charter cable modem, ona network, with a router. win 98 on desktop, with outlook express, and win xp on laptop, with eudora. i don't use the mindspring server for outgoing, just incoming. haven't been able to get my email into an inbox since sat night. i also can't access the webmail page (i can get to it, but when i try to log in, it tells me webpage not found). i am getting webpages, and even mail from other servers just fine. i can access my mindspring email through mail2web, as well.
i've made new email accounts, restarted, hooked directly into the cable modem to bypass the router, power cycled the system (cable modem, router, computer), changed from mail.mindspring.com to pop.mindspring.com to an actual ip. also did a tracert, and it goes out just fine, but hits earthlink's servers and sits there, and then times out. (about 3 jumps before it gets to be where it's supposed to be, according to the lady tonight) i have those tracerts output to a text file, too, which is what the guy had me do on sunday, so he could send them to the networking people to look at. it just seems weird that things would suddenly change with charter, and only change for mindspring, not for foxfirearts, or normal. and it's frustrating that now i have to go through another hold time, and another technician who insists on running through all the basic stuff in his manual again, instead of believing that I've already done all of this, and none of it has changed. (sigh) i was *really* calm and polite until she insisted that it couldn't be them. (her being the fourth person i've talked to in three days)